ONLINE COURSE
What is the role of the service designer? What should a service designer design? We will look into the importance of Service Design and the overview of design thinking framework for services. There will be an introduction to the basic tools that can be used to understand service experiences.
Material
Notes, videos, homework
Starting from1,800,000 1,500,000 for 5 Early Birds
*CLASS IS CURRENTLY CLOSED
IMPORTANT: After payment, Loket will send you an email as payment proof.
Somia Academy will contact you around 1-2 days after Loket’s email to confirm your registration.
You will do hands-on service safari
Dono Firman
Dono earned his degree in Industrial Engineering from Parahyangan University in Bandung, Indonesia, and Audio Engineering in London, UK. He did a Master degree in Strategic Design in Politecnico di Milano, Italy. Having a diverse and multidisciplinary background brings unique perspectives to his ways to solve problems at Somia CX. He was heavily responsible in improving the customer and service experience in a Mother and Child hospital project, as well as leading a business model and service innovation project for an international renal care service company.
Anindya Fitriyanti
Anin has a master degree in Product Service System Design from Politecnico di Milano, and bachelor and professional degree in architecture. During her master study she also joined a parallel multi-disciplinary program called Alta Scuola Politecnica and has various experiences such as designer in residence in Cube Design Museum - Kerkrade, researcher in Polimi DESIS Lab (Design for Sustainability and Social Innovation) and worked with Indonesian Trade Promotion Center, Milan. Anin has a rich experience in service design projects in the financial industry: from service protyping to exploring best methods for digital adoption for the micro-segmentation in the rural areas.
Group Purchase
Bundling with "Deep Dive into Service Design" (BEST DEAL!)
Somia Service Design Fundamentals class has a really great learning materials. They are really comprehensive with real case project examples which were really helpful for us to understand the context and how to use the method, the tools, and the thinking process.
Monica Cathlin
Creative UI/UX Lead @SALT
The syllabus that was prepared was enough to open my horizons about the basics of services design. The learning material every week is easy for me to understand and the question and answer session provides an opportunity for participants to dig deeper into things that are not yet understood. Assignments and peer reviews motivated me to do my best on this course. Thank you Somia!
Rahman Abdul Razak
UX Designer @Telkom Indonesia
IMPORTANT: After payment, Loket will send you an email as payment proof.
Somia Academy will contact you around 1-2 days after Loket’s email to confirm your registration.
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