IMPORTANT: After payment, Loket will send you an email as payment proof.
Somia Academy will contact you around 1-2 days after Loket’s email to confirm your registration.
What You Will Learn
How to apply service design tools and methods
How to translate your insights to a service concept
Introduction to service prototyping methods
How to visualize a service concept for better presentation
You will work on a real project with a real client
What You Will Not Learn
How to implement Service Design within organisation
How to do collaborative process
How to do service evaluation
How to do service prototyping
Deep Dive into Service Design is highly suggested for you who...
Beginner or experienced user researchers, design researchers, strategists, public service planners, customer experience & operational specialists or anyone who has basic knowledge about SD and wants to learn its practical application in a real design challenge.
Have the knowledge of human-centered design and service design. If you don't have the prior knowledge in human-centered design, we suggest to take Design Research Skill.
Have taken Somia Service Design Introduction Class or basic Service Design course in other learning institutions. If you don't have the prior knowledge in service design, we suggest to take Introduction to Service Design.
Have prior experience in CX or UX or operations
Are keen to understand how to design backstage and frontstage activities for a delightful customer and organization experience
Want to get hands-on experience on service design projects
Love learning, curious, optimistic
Are empathetic towards the users
Learn with Us
Dono earned his degree in Industrial Engineering from Parahyangan University in Bandung, Indonesia, and Audio Engineering in London, UK. He did a Master degree in Strategic Design in Politecnico di Milano, Italy. Having a diverse and multidisciplinary background brings unique perspectives to his ways to solve problems.
Anin has a master degree in Product Service System Design from Politecnico di Milano, and bachelor and professional degree in architecture. During her master study she also joined a parallel multi-disciplinary program called Alta Scuola Politecnica and has various experiences such as designer in residence in Cube Design Museum - Kerkrade, researcher in Polimi DESIS Lab (Design for Sustainability and Social Innovation) and worked with Indonesian Trade Promotion Center, Milan.
Price: Rp 3,200,000
Price: Rp 3,200,000 Rp 2,700,000 for 5 earliest registrants
You'll save 15%
Price: Rp 3,200,000 Rp 2,700,000 for a minimum purchase of 5 Learners
You'll save 15%
Bundling with "Introduction to Service Design" (BEST DEAL!)
Pay for two classes in advance
Price: Rp 5,000,000 Rp 4,000,000
You'll save 20%
What Learners Loved About Our Classes
Somia is giving the current business case (instead of the past business case) as a design challenge, so the participants can give solutions to the existing problems.
Feby Bunga Perdana DesignOps Coordinator @Traveloka
The course was great, the topics are very useful. The real case selection is an absolute master stroke, the challenges and premises revolving around it really captures the entirety of the course. I really have fun cracking it down. And I would encourage to group outside of your organization, collaborating with new group of people was a great fresh experience.
Harold I.S. Art Director & Branding Consultant @Twister Communications