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Rp 2.750.000
An introduction to Service Design and its practical applications.
ONLINE COURSE
11 August - 11 September 2020
3 weeks self-paced online course
SERVICE DESIGN FUNDAMENTALS
CLASS FORMAT
- This is a fully online course and all the assignments will be done individually.
- A course agenda has been set for you to follow the materials, homework and peer review deadline each week. It is designed so you can take it while working or studying.
WE SPEAK INDO!
The course materials are written in English while all communications are in Bahasa Indonesia.
Service Design is a collaborative process which helps to innovate or improve services to make them more useful, usable, desirable and efficient for customers as well as effective for client and their organisations. It is a holistic, multi-disciplinary, integrative field.
- Stefan Moritz
Course Synopsis
- A set of course materials each week consisting: notes, video and homework
- Real design challenge from a client
- Weekly live sessions on Friday 5 PM with guests appearance from practitioners!
- Critique and feedback from your peers as part of learning process
- Critique from the instructor on your individual submitted assignments
- Use Discord channel as a communication platform with a dedicated facilitator
A Certificate of Completion that you can share with your professional networks
What you will get
- Prior knowledge to HCD is a plus
- Love of learning
- Curiosity
- Optimism
- Empathy
Prerequisite
Who should sign up?
Beginner or experienced user researchers, design researchers, strategists, public service planners, customer experience & operational specialists or anyone who wants to start learning service design and its practical applications. Prior knowledge about human-centered design.
- How to implement Service Design within organisation
- How to do collaborative process
How to do service evaluation
Details of service prototyping
What will NOT be covered in this course
What You Will Learn
What will be covered in this course
- Introduction of Service Design
- Role of Service Designer
- Importance of Service Design
- Principles of Service Design
- Basic Service Design tools & methods
- Service Design ideation
- Introduction to service prototyping
- Basic principles of delivering a good presentation
- Learning how to give and receive constructive feedback
Other live calls
Class Greeting Call : Fri, August 14th 2020
Graduation Call : Fri, September 11th 2020
*Notes: Due some public holidays in August, the timeline is longer than 3 weeks.
Learning how to give and receive constructive feedback
Bonus
Service ideation
Introduction to service prototyping
Basic principles of delivering a good presentation
Week 3
- Research methods
Basic Service Design tools (continued)
Week 2
Starts : Mon, August 10th 2020
Q&A Call : Wed, August 19th 2020
- Introduction to Service Design
- Principles of Service Design
- Basic Service Design tools
Week 1
Course Syllabus
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Upon completion of the course, you will earn a Certificate of Completion that you can share with your professional networks. In order to earn this certificate, you need to pass with a 70% score based on the set scoring system.
Anin has a master degree in Product Service System Design from Politecnico di Milano, and bachelor and professional degree in architecture. During her master study she also joined a parallel multi-disciplinary program called Alta Scuola Politecnica and has various experiences such as designer in residence in Cube Design Museum - Kerkrade, researcher in Polimi DESIS Lab (Design for Sustainability and Social Innovation) and worked with Indonesian Trade Promotion Center, Milan.
INSTRUCTOR, FACILITATOR
Anindya Fitriyanti
The course will be conducted by instructor and facilitator. The instructor will conduct the program and give you feedback during the course. Meanwhile, the facilitator will support you in any administration matter, course materials and communications.
INSTRUCTOR
Dono earned his degree in Industrial Engineering from Parahyangan University in Bandung, Indonesia, and Audio Engineering in London, UK. He did a Master degree in Strategic Design in Politecnico di Milano, Italy. Having a diverse and multidisciplinary background brings unique perspectives to his ways to solve problems.
Dono Firman
Instructor & Facilitator
Our Learning Philosophy
Somia Academy embraces experiential, hands-on learning methodology.
We aim to cultivate the designer’s critical thinking skill to become an independent learner. To master any skills - especially Human Centred Design (HDC) process - we believe the learner should own a sense of confidence to explore the ambiguous realm of design and innovation.
Becoming a great designer is a long and engrossing process, it’s not the result of a few days course.
Our course is designed to help you with your learning journey.
Our Learning Principles
Enjoy the process
Adopt reflective learning
Learning by doing
Reflect on what you did well, what went wrong and could be done better. Learn from each process’ successes and failures.
Embrace the uncertainty and be present in the learning journey.
Less theory, more practical application. Practice makes perfect.
Foster active collaboration
Think critically
No one-size-fits-all approach
Look at information from different sides objectively and construct your own point of view.
Build on each other’s idea and defer judgment because we bring various backgrounds to the table.
Acknowledge that each project has unique needs. Gain experiences over time to know which best approach to use on any project.
What previous batch said
Activity Photos
Ready to take your skills to the next level?
Somia Academy reserves the right to alter the program if necessary and without notice, as a result of circumstances beyond their control.
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Somia Academy is organized with love, by the people behind Somia Customer Experience
Have questions? Get in touch
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