An introduction to Service Design and its practical applications.
2 September - 23 September 2021
3 weeks self-paced online course
Service Design is a collaborative process which helps to innovate or improve services to make them more useful, usable, desirable and efficient for customers as well as effective for client and their organisations. It is a holistic, multi-disciplinary, integrative field.
- Stefan Moritz
What is the role of the service designer? What should a service designer design? We will dive deep into these questions, look into the importance of Service Design and how to apply design thinking framework to services. There will be an introduction to the basic tools that can be applied to innovate experiences.
WE SPEAK BAHASA INDO 🇮🇩!
The course materials are written in English while all communications are in Bahasa Indonesia.
Beginner or experienced user researchers, design researchers, strategists, public service planners, customer experience & operational specialists or anyone who wants to start learning service design and its practical applications. Prior knowledge about human-centered design.
WHAT WILL BE COVERED IN THE COURSE
WHAT WILL NOT BE COVERED
How to give and receive constructive feedback
Upon completion of the course, you will earn a Certificate of Completion that you can share with your professional networks. In order to earn this certificate, you need to pass with a 70% score based on the set scoring system.
The course will be conducted by instructor and facilitator. The instructor will conduct the program and give you feedback during the course. Meanwhile, the facilitator will support you in any administration matter, course materials and communications.
Dono earned his degree in Industrial Engineering from Parahyangan University in Bandung, Indonesia, and Audio Engineering in London, UK. He did a Master degree in Strategic Design in Politecnico di Milano, Italy. Having a diverse and multidisciplinary background brings unique perspectives to his ways to solve problems.
Instructor & Facilitator
Anin has a master degree in Product Service System Design from Politecnico di Milano, and bachelor and professional degree in architecture. During her master study she also joined a parallel multi-disciplinary program called Alta Scuola Politecnica and has various experiences such as designer in residence in Cube Design Museum - Kerkrade, researcher in Polimi DESIS Lab (Design for Sustainability and Social Innovation) and worked with Indonesian Trade Promotion Center, Milan.
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